Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem! 

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. 

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you and your organization that edge. 

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. 

Learning Objectives 

• Understand the value of working as a team. 
• Develop team norms, ground rules, and team contracts. 
• Identify your team player style and how it can be used effectively with your own team. 
• Build team trust. 
• Identify the stages of team development and how to help a team move through them. 
• Recognize the critical role communication skills will play in building and maintaining a team atmosphere. 
• Identify ways that team members can be involved and grow in a team setting. 

Our Business Succession Planning course will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio.

Video Link: https://youtu.be/bJ7SNslI0lU

Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This course will teach you the basics of creating and maintaining a succession plan.

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be, and you help them become what they are capable of being.” 

Setting goals and objectives to aim for will give both supervisors and employees a focus and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities. 

With our course, your participants will learn the insides and outs of Contract Management. Contracts are made with vendors, employees, customers, partnerships, and these agreements must be managed carefully. To effectively implement Contract Management, it is necessary to understand all the small details, and that is what you get with this course.

Video Link: https://youtu.be/W2v-gst0GlQ

Organizations recognize that they do better business when their people are engaged, motivated, and, yes, talented. Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This course will provide you with just what it takes to have the right people ready. It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organization by teaching you how to apply the most current research and adapt your organization to the ever-changing marketplaces.

With our Crisis Management course, your participants will understand that a crisis can occur anytime. They will develop skills needed for certain adverse events. Also, they will be able to recognize warning signs to help avoid negative situations altogether or better manage the crisis if the problem occurs.

Video Link: https://youtu.be/hkYohhEc1hE

Our Lunch and Learn course will give your organization a quick and helpful tool to add to its training department. Your participants can also use it as a follow-up or refresher to previous training sessions. It doesn’t have to be just about a learning event; it can also involve collaboration, networking, or sharing best practices between employees.

Video Link: https://youtu.be/MBTERDdiiGM

The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs. Diversity, equity, and inclusion (DEI) create a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value of diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Ultimately, a diverse workplace will lead to better innovation and success. Through inclusive language and leadership, everyone is encouraged to evolve personally and professionally.

Many organizations are working towards fostering a workplace culture committed to DEI practices and ensuring that every voice is heard. The Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, and provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone. 

Video Link: https://youtu.be/PTJaTAYHWTE

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

Through Employee Onboarding, you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the company, and having a structured set of procedures will make your company stronger and produce a greater chance of success.

Video Link: https://youtu.be/nYAUoNOKZp8

Everyone likes to be recognized for a job well done. Some people like recognition more than others, but it’s all important on some level. It can be doubly important in the workplace, as it keeps employees happy and therefore results in a strong business that serves customers well and keeps the bottom line strong. Employee recognition can be a simple but effective tool. 

This course looks at the value of recognizing employees and how to carry it out in the workplace, both formally and informally.

Our Employee Recruitment course will guide your participants and help them interview and recruit the right employee for you. Hiring a new employee is one of the most significant investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!

Video Link: https://youtu.be/C3FmN14JDMo

With our Employee Termination course, your participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they have to let an employee go.

Video Link: https://youtu.be/wncQtXcJtlU

The Generation Gaps course will help participants understand the various generations present at work. Both the young and older workers will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

Video Link: https://youtu.be/LiAGrMFI6Xo

Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Your participants will touch on common issues such as smoking cessation, nutrition, weight loss, and preventative care. Health and Wellness is the responsibility of everyone in an organization, so take the positive step and create a program within your organization.

Video Link: https://youtu.be/1tu01upvjkg

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great when they have similar work experience and strengths to offer? This course will give you the skills and tools to hire successful candidates.

Hiring Strategies will save your company time and money to recruit and hire suitable candidates. Your hiring department will benefit from this course as it prepares them to seek that great candidate and make sure they fit your company. Your participants will obtain the necessary tools to find that diamond in the rough.

Video Link: https://youtu.be/gZk0Pn4Oaqw

The Human Resource Management course will give managers the essential tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This course will provide your participants with those skills and assist them with certain Human Resource situations.

Video Link: https://youtu.be/ISgR_aizQS8

Our Managing Workplace Harassment course guides an ever-changing work environment. Your participants will recognize the necessity for the whole organization to be on board with monitoring and reporting any issues. This course will also help in fostering a safer and more productive workplace.

Video Link: https://youtu.be/RW9JA9sWx08

In our Measuring Results From Training course, your participants will learn about the different ways to evaluate training progress and how to use those results to demonstrate the effects that training brings. Once the activity has been assessed, the next step is to modify and update the curriculum to create content that is better suited for the participants.

Video Link: https://youtu.be/vSL29p5YVxI

Millennial Onboarding is a specialized type of employee onboarding. With Millennials, we need to tweak the onboarding process to better suit the company’s needs and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company, and having a structured set of procedures will make this time run smoother and produce a greater chance of success.

Video Link: https://youtu.be/YCja_ehd9C8

In the Office Health and Safety course, participants will learn the core skills that will help them identify common illnesses, understand how they spread, recognize symptoms, apply treatment and prevention techniques and establish an emergency response plan.

Video Link: https://youtu.be/XDoT5XQuKo4

Did you know that most employees decide to leave a job within their first 18 months with an organization? When an employee does leave, it usually costs about three times their salary to replace them. 

You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company. This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives) and demonstrate how to measure results from the program. 

An effective human resource professional knows that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff. Performance management begins with an orientation to the organization and the job and continues on a daily basis as employees are trained and coached. 

A thoughtful new employee orientation program, coupled with an employee handbook (or website) that communicates workplace policies, can reduce turnover, and those reductions save your organization money. Whether your company has two employees or a thousand employees, don’t leave employee retention to chance. Engage them from the moment they are hired; give them what they need to feel welcome, and let them impress you with what they bring to your company. 

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills. 

Learning Objectives 

• Understand the role of goal setting in performance management 
• Have tools to help your employees set and achieve goals 
• Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills 
• Have a better knowledge of motivational tools and techniques 

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision-making that goes on and the problem-solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. 

Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem-solving and make decisions easier. That’s what this course is all about. 

The field of public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for the situation has not changed. In this comprehensive course, you will learn how to determine the type of information required, approach PR strategically, create compelling releases, and manage your media relations. 

With our Sensitivity Training workshop, you will introduce topics to promote sensitivity and its benefits. It will also describe the steps that should be taken when it is determined that employees do not comply with the business’ policy. This will then help to foster positive relationships between co-workers and in turn, benefit the whole organization.

Video Link: https://youtu.be/GqsicAsxrQ0

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This course explores the causes of such stress and suggests general and specific stress management strategies that people can use every day. 

None of us can escape change; therefore it is well worth developing strategies to manage it! Because everyone has to manage change, having tools to help embrace it leads to the best outcomes. Successfully Managing Change includes the stages and pace of change, dealing with resistance, adaptive strategies, approaching change as an opportunity for growth, and more. 

We all know that training and retraining is expensive, and our Talent Management course will reduce these costs. Recruiting the correct people and keeping a talented workforce is a priority. Having a talented group of employees has always been the key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come.

Video Link: https://youtu.be/CzGRQOxLTNU

The Practical Trainer is a great course for new and aspiring trainers. This course is designed to provide a solid understanding of what adult education entails, and to engage, empower, and encourage learning and development.

This three-day training course will get new learners excited about leading classroom learning, actively learning, and applying new skills right away. Sessions include topics such as understanding participants and their training needs; learning styles; adult learning principles; how to write learning objectives and ensure they are met; developing an individual training style; and using training aids. The course is capped off with the delivery of a short training session.

Our Train-The-Trainer course will provide your participants with the skills to help them deliver engaging and compelling lessons. Skills such as facilitating needs analyses and managing tough topics will give your trainees what they require to become a trainer themselves.

Video Link: https://youtu.be/DsfKhix0vfA

A safe, inclusive workplace in many jurisdictions is not just the law; it is a goal of every employee and company that values the contributions, well-being, and productivity of everyone in the organization. In society today, individuals are of many personal communities. In addition to heterosexual or ‘straight’, there is also LGBTQ2 – Lesbian, Gay, Bisexual, Transgendered, Queer, and 2, for two-spirited: an aboriginal concept of two sexualities within one body. ‘Trans’, however, refers to gender identity, whereas the other terms describe sexual orientation. The importance of understanding terms of identification is critical to creating and maintaining a safe workplace. 

Transgender Employees: Creating an Inclusive Community is a course to introduce the importance and elements of safe, inclusive workspaces for transgendered persons – those identifying as one gender but born into the body of the opposing gender. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgendered employees and increase the comfort level and productivity of all in your organization. 

Everyone has unconscious biases. They live in the recesses of the human brain without us realizing it. These biases grow in each individual and can significantly influence the day-to-day decisions made at home and work.

Our Unconscious Bias workshop will introduce your participants to the ideas and techniques for defining and understanding different unconscious biases. It will show the effects of these biases on a company’s culture and business practices. The workshop will also cover the steps to introduce a successful unconscious bias training program in your organization.

Video Link: https://youtu.be/7GziXRCMWqM

The COVID-19 pandemic is affecting people around the world, resulting in health care systems being overwhelmed, people being confined to their homes, restrictions on travel, and the closure of businesses and industries. Because of this, many people are struggling with uncertainty and fear. 

With our Universal Safety Practices course, your participants will discover how safety affects employee engagement and the bottom line. Safety may seem boring, but an unsafe work environment cannot be ignored.

Video Link: https://youtu.be/z-P2gvQ29U8

The Workplace Bullying workshop will introduce you to your company’s responsibility concerning preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied. It will also describe the steps that should be taken when it is determined that employees do not comply with the business’ policy.

Video Link: https://youtu.be/uRFksS0CdpU

Our Workplace Harassment course will give participants the tools to recognize harassment when it occurs. It will help them understand their rights and responsibilities and create a safe environment for all. Your participants will realize that everyone must identify harassment and exercise anti-harassment policies through this course.

Video Link: https://youtu.be/JjKJUGVU9aE

To prevent Workplace Violence, everyone must identify individuals who may be prone to violence. Our course will help your participants recognize certain behaviors and lower the risk of escalated situations. This course will help participants identify the warning signs and give them coping and response tools.

Video Link: https://youtu.be/nsb5scBmoU0