It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion.

This course presumes that students have a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project.

At its core, leadership means setting goals, lighting a path, and persuading others to follow. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

Learning Objectives

• Define your role as a manager and identify how that role differs from other roles you have had
• Understand the management challenge and the new functions of management
• Discover how you can prepare for and embrace the forces of change
• Identify ways to get you and your workspace organized and get a jump on the next crisis
• Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager
• Enhance your ability to communicate with others in meetings and through presentations
• Create an action plan for managing your career success

Many people like to think of themselves as progressive in some fashion, but is this usually the case? Employers can be considered progressive for numerous reasons, from the way they treat their staff to their approach to technology. This one-day course will point the way towards being a progressive employer for those who wish to be at the forefront of employee relations and develop an innovative stance on business.

The Budgets And Financial Reports course will give you a solid foundation in finance. We"ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Video Link: https://youtu.be/--hZmLsHVjs

For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table.

Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure and how to keep your department out of the red. This course will help you prepare budgets and make decisions with confidence.

Coaching And Mentoring focus on coaching your employees to higher performance better. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you can foster a great working relationship with your employees through understanding them and strategic goal setting.

Video Link: https://youtu.be/myQiSH6r_Vw

With our Conducting Annual Employee Reviews course, your participants will discover how to conduct a well-designed employee annual review. By determining the categories for a yearly inspection and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Video Link: https://youtu.be/KlK01WSDkmU

Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This course will walk you through the process of event management, from the beginning stages of planning to the final touches (like decorations, food, and music). 

While this course is specifically for corporate event planning, the elements here can also be applied to more personal event planning, like anniversaries, special birthday gatherings, weddings, and more. Essentially, we’re creating an effective and well-planned design that is ready for implementation and can be used over and over again.

Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important questions; and to generate solutions that people within the organization can take action on.

In this course, you will learn how to manage situations involving difficult people at work through lessons that include the benefits of confrontation, how to prevent problems, using emotional intelligence, how to manage anger, the causes of difficult behavior, and a three-step conflict resolution model.

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. 

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This course will explore many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems. 

Design Thinking is a collaborative problem-solving process based on a design used in artistic endeavors. Whether you are involved with marketing, product development, customer service, or leadership —you can benefit from Design Thinking.

This course focuses on:

• Empathy on understanding a design for your users
• Ideation to develop solutions for your users’ wants and needs
• Prototyping and testing to refine solutions 

With our How to Develop New Managers course, your participants will gain support, best practices, and knowledge. This course will help your company develop well-rounded, fair, and confident managers. By identifying early, you will groom prospective candidates and provide the best chance for success.

Video Link: https://youtu.be/-ucUbXwU4gs

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule. 

The Employee Motivation course will give participants several tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models and how to bring them together to create a custom program.

Video Link: https://youtu.be/ymHYnWoC4jI

The Facilitation Skills course can help any organization make better decisions. This course will give participants an understanding of what facilitation is all about and some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Video Link: https://youtu.be/KD4mQ6vj2pc

Being in charge of a department or a company does not automatically make someone a leader. Becoming a good leader involves nurturing and inspiring your team while using emotional intelligence, communicating clearly, and giving them the confidence to do their jobs well. This course will touch on all of this and more.

As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. This course will help students learn why the way we deliver feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered. 

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

Project management is not just restricted to certain industries or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a usual part of our job and to get the job done well, within our budget, and on time.

This course is intended for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. This course will take you through the remaining three stages: planning, execution, and termination.

No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like many other things that depend on human interpretation, “control” means different things to different individuals.

This is an introductory course for you, the warehouse or stockroom manager, the person in charge of what comes in and goes out of your company. You want a smooth and cost-effective operation with enough products on hand to satisfy needs without stockpiling too much. This course will discuss all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends.

The Knowledge Management course will give participants the tools they will need to begin implementing knowledge management in your organization, no matter the size of the company or the budget. Wherever humans work together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Video Link: https://youtu.be/g9xaaPTHfPQ

Once you learn the techniques of authentic Leadership And Influence, you will build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the information, as you will need to make decisions and face challenges, but it can become natural and rewarding.

Video Link: https://youtu.be/q-QJBqlA1ic

Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that is necessary for success.

Our Lean Process And Six Sigma course will introduce this way of thinking that has changed so many corporations globally. This course will give participants an overview of the Six Sigma methodology and some of the tools required to deploy Six Sigma in their organizations.

Video Link: https://youtu.be/nnKdDudcieU

The supply chain is a crucial part of any business' success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge.

This course will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.

Manager Management takes a particular type of leader. This course will expand your participant’s knowledge and provide a way to teach and lead new and experienced managers. As every manager knows that learning never stops, this course will have something for everyone.

Video Link: https://youtu.be/H2AhKOeZJRQ

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

We have so many interactions in the run of a day that it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. There are big benefits to today’s virtual workplace, but there can be big challenges, too.

This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.

A small marketing budget doesn’t mean you can’t meet your goals and business objectives. You just have to be more creative in your marketing tactics. This course will show you how to get maximum exposure at a minimum cost. You will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This course will be concerned with small working meetings, with groups that have a job to do, and requiring the energy, commitment, and talents of those who participate. Members of such a group want to get some kind of result out of their time together: solving problems, brainstorming, or simply sharing information. At its best, such a group knows what it is about and knows and utilizes the strengths of individual members. 

No matter the organization’s structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They communicate with a very large percentage of the company and will significantly impact the organization.

Video Link: https://youtu.be/eRL1lshbhf4

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want and to give them a starting point for creating champions.

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.

Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this course will provide you with a basic comfort level to negotiate in any situation. This course includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem-solving.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

Video Link: https://youtu.be/TCFomJQdo1g

Performance Management helps the transition be smoother and less hectic when changes occur. It enables the organization and employees to have a streamlined relationship, improving communication and interactions between the two groups. It will help close gaps in an employee’s skill-set and make them a more valuable employee through feedback and coaching.

Video Link: https://youtu.be/LuHmDNmc28A

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time.

This course is not intended to take you from a supervisory or administrative position to that of a project manager. However, these topics will familiarize you with the most common terms and practices in terms of working on projects. 

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This course is not intended to take you from a supervisory or administrative position to that of a project manager. However, this course will familiarize you with the most common terms and the most current thinking about projects.

In this course, we will walk you through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. You may still have to cope with the unexpected, but you’ll be better prepared.

With our Self-Leadership course, your participants will discover the specifics of how to be a better leader for themselves and others. Your participants will guide themselves in positive ways, which equals success!

Video Link: https://youtu.be/3I1ilQVs_ns

The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Video Link: https://youtu.be/p9qx0F_vqgc

Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together?

This course is designed for students who want to develop their team leadership skills and unleash the talent of their individual team members.

With our Team Building Through Chemistry course, your participants will discover the specifics of how building a team through chemistry will lead to success. It is not enough to have a group of people just work on a project. They need to connect and utilize each other's strengths through team chemistry.

Video Link: https://youtu.be/C0oQQxl5bc4

This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This course is designed to help students overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new roles.  Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This course can help you overcome many of the problems a new supervisor may encounter and set the groundwork for a successful change in your working life!

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of.

This course has two major themes. First, we’ll give you a framework for having those tough conversations. We’ll also give you some guidelines for customizing that framework for your organization. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. You’ll walk away well prepared for any kind of challenging conversation.

With a virtual team, you have the everyday issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building And Management will give participants the knowledge to work with these challenges and succeed in a growing global workforce.

Video Link: https://youtu.be/utpSiP-V4gI

Women have a long-standing history in the workforce, in all roles, from front-line workers to visionary founders, influential behind-the-scenes patrons to front-and-center CEO. As women, however, what are the influences, barriers, and benefits of our leadership? Do we use or even acknowledge our strengths and skills?

This is a time of great change in the workforce, in part because of the increase in numbers and influence of women in the workplace. Flex time, daycare and caregiver support, and telecommuting are a few examples of workplace initiatives that benefit everyone but evolved primarily due to the roles and influence of women who are often juggling multiple homes, workplace, and community responsibilities. However, there are some areas in which women could still be more visible and vocal.

This course will explore the history of women in the workforce and offer personal opportunities for exploration, identification, and development of leadership strengths and skills.

This course aims to provide an understanding of the supervisor’s role in organizational health and safety. It will explore the requirements of due diligence, the rights of workers, supervisor and worker health and safety requirements, employee competency, and the role of Health and Safety Committees. The course will also look at the supervisor’s roles in hazard identification and control, accident reporting and investigation, and the importance of communicating health and safety information.

This course will highlight the most important aspects of the supervisor’s role so that they can participate effectively in health and safety responsibilities and work towards the continual improvement of health and safety performance in their organization.